![]() If you’re not happy to wait, please contact Customer services to cancel your order and process a refund or to select an alternative product. If it’s still not available within 1 month, we'll cancel your order and refund you. If you’re happy to wait and the item comes back in stock within 1 month, you’ll be billed and then we’ll contact you to organize delivery once it is ready to be shipped to you. In the rare event that your item is out of stock after placing your order, we’ll email you to let you know. MY ITEM IS NOW OUT OF STOCK, BUT I’VE PAID FOR IT. A collection charge for unwanted goods will be incurred and deducted from the total refund amount. After your item(s) have been returned to us, our customer care team will arrange a refund back onto the original payment method. If, for whatever reason, you change your mind and choose to return the item(s) to us for a refund, you will need to contact our delivery team on 03335 670 995 or via email who will arrange a collection for you. We hope that you are happy with your products once they reach your home. Some deliveries come with very assembly and packaging removal, please ask one of our qualified team members about specific products. If you are not in on the day you have arranged for your order to be delivered, you may be charged for a repeat delivery. Our trusted delivery partners are unfortunately unable to access your property or garden therefore, all deliveries will be made to the front of the property, this is known as a ‘kerbside’ delivery. The delivery drivers will endeavor to call you 30 minutes before they are due to arrive, so you’ll know when to expect them. On the day of delivery, you’ll be notified of your estimated delivery window within the hours of 8am – 6pm. To enable us to provide you with the best quotation, it is important to have full details of the delivery address, as well as all products you wish to order. We’re also able to assist you if you’re looking to ship your item(s) internationally whether you'd like us to deliver your order to a UK based freight-forwarder on your behalf, or you'd like us to arrange with our trusted courier partner to deliver your order to another country, please get in touch. If you are interested in having any of our products delivered to one of these areas, please contact our delivery team on 03335 670 995 before placing your order so that we can provide a delivery quotation based on the products you require. We may not always be able to deliver our products to the Channel Islands, Isles of Scilly, the Isle of Man, and Northern Ireland. Geographical location and courier availability can restrict our delivery service to certain areas. ![]() We endeavour to deliver all orders (to mainland UK) within 5-15 days of your order being placed. Your order will be delivered via the Vookoo Lifestyle delivery team using our two-person delivery service or one of our trusted courier partners. ![]() Standard Deliveries are made Monday to Saturday between 8am to 6pm (excluding public holidays). Standard Delivery to mainland UK is FREE of charge on all orders over £99. Manufacturer approved surround for the BS EN16647 Compliant XL500 burner. It may be compact in size, but with a 5L capacity, this ethanol burner can heat up to 40m2.Įfficiency is a key feature of this burner, delivering up to 13 hours of heat generating flame off a single refill. The XL500 burner, the 'baby' of the XL Series, delivers a stunning, long-lasting linear flame. The clean lines and 'all flame' configuration of the 32DB means the entire viewing area is dedicated to the eye-catching flame, creating a harmonious blend of traditional style and contemporary design. The see-through design provides unobstructed views of the flickering flame from the front and the back, infusing warmth and ambiance into two adjacent rooms. With two open sides, Flex Double Sided fireplace insert creates the perfect room divider. Provides a focal point for two rooms for a single installation cost.
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